FAQ
All MACH-EVO bikes are available for pre-order. A deposit is required at checkout, and the remaining balance is due upon shipment.
We accept credit/debit cards, PayPal, and financing options at checkout.
Yes, you can cancel your pre-order before the bike ships for a full refund. Once shipped, our return policy applies (see below).
Estimated delivery times vary based on the model. You will receive an update with your expected shipping date after placing your order.
Currently, we only ship within the United States. Stay tuned for international availability!
Your MACH-EVO bike is shipped partially assembled in a secure package. Assembly instructions and tools are included for easy setup.
Yes! You can return your bike within 30 days of delivery for a refund, provided it is in like-new condition with minimal wear.
Once we receive your returned bike and inspect it, we will process your refund to the original payment method. Return shipping costs may apply.
Yes! All MACH-EVO bikes come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
We offer replacement parts and technical support. We also can assist with finding local technicians for repair. Contact our customer service team for assistance.
Our bikes are built to withstand rain and splashes, but they are not fully submersible. Avoid riding through deep water or exposing the battery to excessive moisture.
Speed varies by model, but our bikes can reach up to 28+ mph with pedal assist and throttle control.
Range depends on the model and riding conditions. On average, MACH-EVO bikes offer 40-80 miles per charge, depending on terrain, rider weight, and assist level.
Charging times vary but typically take 4-6 hours for a full charge.