RETURN POLICY

1. ELIGIBILITY FOR RETURNS

You may return your MACH-EVO electric bike within 30 days of delivery if it meets the following conditions:
✔ The bike is in like-new condition with minimal wear.
✔ All original packaging, accessories, and parts are included.
✔ The bike has not been modified or heavily used.

⚠️ Non-Returnable Items:

• Bikes that have been damaged due to improper use, neglect, or modifications.

• Bikes returned without original accessories or packaging.

• Custom or special-order models.

2. RETURN PROCESS

To initiate a return, follow these steps:
Step 1: Contact our support team at support@mach-evo.com with your order number and reason for return.
Step 2: We will provide you with a Return Authorization (RA) number and shipping instructions.
Step 3: Carefully package the bike in its original box and attach the provided return label.
Step 4: Ship the bike back using the designated carrier.

⚠️ Return shipping costs are the customer’s responsibility, unless the return is due to a manufacturing defect or incorrect shipment.

3. REFUNDS

Once we receive and inspect your returned bike, refunds will be processed within 7–10 business days to your original payment method.
✔ Full Refund: If the bike is in like-new condition.
✔ Partial Refund: If the bike has excessive wear, missing parts, or damage not covered under warranty.

⚠️ Non-Refundable Costs:

• Shipping fees are non-refundable.

• A restocking fee (15%) may apply for returns.

4. EXCHANGES & WARRANTY CLAIMS

If you received a damaged or defective bike, we offer:
✔ Free replacement or exchange if reported within 7 days of delivery.
✔ 1-Year Limited Warranty covering manufacturing defects.
For warranty claims, contact support@mach-evo.com for assistance.

5. CONTACT US

For any return-related questions, reach out to:
📧 Email: support@mach-evo.com
📍 Business Hours: Monday–Friday | 9:00 AM – 4:00 PM (CST)

At MACH-EVO, we value your trust and want every ride to be the best. Ride bold. Ride with confidence. Ride MACH-EVO.